So after almost 2 years of ownership, my Ti watch has a loose minute hand. Before sending it in for warranty service, the hand would swing approximately 3 minutes back and forth just by flicking my wrist. After being sent back twice, they managed to limit the swing to 2 minutes back and forth. Along with the watch, B&R service sent me this form letter stating that this is a "feature" of the ETA movement used. It's supposed to prevent shock to the movement. I was floored. I went to the display case and examined several other 01-94's and none of them exhibited this flaw. The AD was truly apologetic, but they couldn't do anything else given the form letter that B&R had sent. I can't believe that this is considered acceptable for a $6800 watch. When I called B&R service in Miami, they too were sympathetic and were aware that some folks had the same problem - hence the form letter from corporate. They asked what I did when wearing the watch to see if my usage was exacerbating the issue. I explained that I'm a desk jockey. They also asked if I rode a motorcycle since that's what seemed to cause the issue with another customer. All my vehicles have 4 wheels. I love the watch and it has great sentimental value; but I find myself not wearing it very much because I'm so annoyed by the flaw. I literally see it every time I drive. Just taking my hand off the wheel and turn my wrist to check the time, the hand swings. B&R service says that 2 minutes of movement is acceptable according to corporate. Are you kidding me? They recommended posting to this site for assistance.
Has anyone else have this issue?