+ Reply to Thread
Results 1 to 5 of 5
  1. #1
    Airman Basic
    Join Date
    Dec 2016
    Posts
    2

    Bell & Ross Watch BR 03 92 Bi Colour Accessories

    Hi, I have a question perhaps someone can help me with. I did email B&R a couple of weeks ago requesting the required info. however, I have not received a reply so far.

    At the beginning of January I purchased: Bell & Ross Watch BR 03 92 Bi Colour BR0392-ST-PG-SCA. from an AD. I noticed on the B&R website & other retailers sites that this watch comes supplied with strap changing tools & a spare synthetic strap (black.) My retailer made no mention of the spare strap & tools on their site. After receiving my watch I queried this with the supplying AD & they responded by saying that this watch is not supplied with these extra & if I wanted a spare strap I would have to purchase it separately. I argued the point with them (via email) that the box had a second tier with spaces for the strap & tools & that the instruction manual mentioned 'the supplied tools'. They finally relented & sent me the 2 tools, however no strap. I'm confused as to why B&R would supply strap changing tools if they had no intention of supplying a spare strap! Perhaps someone out there may have a definitive answer.

    Thanks in advance.
    Last edited by Stewartmac1; 01-23-2017 at 23:15. Reason: missed information

  2. #2
    Staff Sergeant thebounder's Avatar
    Join Date
    Mar 2014
    Posts
    547
    If sold as complete from an AD (new) should most definitely have the tools and an additional (canvas) strap


    Sent from my iPhone using Tapatalk
    TheBounder
    Manila-Philippines

    BR02-94 Rose Gold
    BR 126 Sport

    Omega Speedmaster CoAx 3313

    BREMONT U2 DLC
    BREMONT Solo

    Gone: 02-94 Steel, 01-93GMT, 126Vintage, Hydromax x 2 (white and Black face), BR02 Pro, 03 Military (special) BR01-94, BR01/92 Carbonfibre Ltd, BR01/94 Blue Ltd, Pro Ti 01/94,

  3. #3
    Airman Basic
    Join Date
    Dec 2016
    Posts
    2

    Replies

    Hi, thank you for your prompt reply. I have today contacted Bell & Ross via their live chat & they have kindly offered to send me the spare canvas strap & confirmed that the strap & changing tools should have been supplied as a full set at the time of purchase. The AD (Jurawatches.co.uk) as previously mentioned refused to supply the spare strap & suggested that I should purchase it separately. Not the kind of service I would have expected from an AD especially after spending a considerable sum to purchase the watch.
    Bell & Ross BR 03 92 Bi Colour Steel & 18k Rose Gold
    Bell & Ross White Ceramic Diamond BRS (Wifes)
    Rolex Steel & 18k Gold Yacht-Master.

  4. #4
    Staff Sergeant thebounder's Avatar
    Join Date
    Mar 2014
    Posts
    547
    Ok glad has a happy ending
    Black marks to Jura for sure


    Sent from my iPhone using Tapatalk
    TheBounder
    Manila-Philippines

    BR02-94 Rose Gold
    BR 126 Sport

    Omega Speedmaster CoAx 3313

    BREMONT U2 DLC
    BREMONT Solo

    Gone: 02-94 Steel, 01-93GMT, 126Vintage, Hydromax x 2 (white and Black face), BR02 Pro, 03 Military (special) BR01-94, BR01/92 Carbonfibre Ltd, BR01/94 Blue Ltd, Pro Ti 01/94,

  5. #5
    Staff Sergeant
    Join Date
    Mar 2014
    Posts
    639
    Jura should know better, they have been ADs for a long time. Glad the issue was fixed...And welcome .
    01/92 Skull Bronze.........................Limited Edition
    01/94 Carbon Fiber .......................Limited Edition
    01/94 Carbon Fiber Phantom .......Limited Edition
    01/92 Flight Instrument Horizon...Limited Edition
    01/92 Ceramic
    WW1-97 Reserve de Marche

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts